Why can’t I log in to my KonX account?

  • Make sure you’re using the correct email and password.
  • Check that your internet connection is stable.
  • If you forgot your password, click “Forgot Password” to reset it.
  • Clear your browser cache or try a different supported browser (Chrome, Firefox, Edge, Safari).

How do I activate my license?

  • After logging in, go to Products → choose a subscription or eCard.
  • Give your meeting room a name, then click Create to activate the license.
  • If activation fails, confirm your account has permissions and your subscription is valid.

Can I host and join a meeting at the same time?

Yes — you can start a session (as the host) and also join as a participant. Just enable your mic/camera and enter your name when prompted.

Why is my camera or microphone not working in a session?

  • Your browser might be blocking permission — look for a camera/mic icon in the URL bar and set permission to “Allow.”
  • Another application may already be using the camera; close it.
  • Your browser may not support certain APIs — try switching to another supported browser.
  • Refresh the page, clear cache, or restart the browser and rejoin.

How do I invite guests to a meeting?

  • Click Host (or “Invite Guests”) inside your meeting interface.
  • Enter the guest’s email, or copy the meeting link from the address bar and share it manually.
  • Guests will receive an email with the join link.

What’s the difference between “Quick Start” and “Scheduling a Session”?

  • Quick Start launches a meeting immediately with no need to set date/time.
  • Scheduling lets you plan ahead — set room name, date, time, duration; guests will receive invites.
  • Note: The scheduled meeting link expires after the specified time.

Can I share a file during a session?

Yes — use the Share File button in the chat area to upload documents, images, etc. Participants can then download or view them.

How do I share my screen?

  • Click the Share Screen button in your meeting window.
  • Choose whether to share a browser tab, an application window, or your entire screen.
  • Click Share (or “Allow”) to start.
  • To stop sharing, click the screen share icon again.

What roles are available, and how do I change them?

  • Moderator: can remove users, mute/unmute others, stop video, manage screen sharing.
  • Presenter: ensures their video is visible to all participants.
  • To change roles: open the Participants list → click the three-dot menu beside a name → Change Role.

Can I record my meeting?

Yes — hosts can start local recording via the host menu.

  • A red dot indicates recording is active.
  • Participants may have to grant permission to be recorded; if denied, their video/audio won’t be captured.
  • Once the session ends or recording is stopped, the file is downloaded to your device.

I locked the room. How do I let participants in now?

  • Locked participants will wait in the lobby until admitted.
  • As moderator or host, go to the lobby list and Admit them individually or Admit All.

Why is the time in my dashboard different from the invite link’s time?

  • Your dashboard reflects your local timezone.
  • However, scheduled session invites may show times in PDT (Pacific Daylight Time) — double-check and convert if necessary.
  • Once the session ends or recording is stopped, the file is downloaded to your device.

What happens when I leave a session?

  • Click Leave in the meeting window to exit.
  • If recording is active, make sure to stop it before leaving to properly save the file.

The session link is expired — what can I do?

  • Once the scheduled session’s time frame ends, the link becomes inactive for new guests.
  • You can still continue the session, but new participants cannot join.
  • For future sessions, ensure your invitees join before the expiration.

15. What if I need more help or my issue isn’t addressed here?

  • Refer to the Setup & Troubleshooting Guide linked on the Getting Started page.